Release Notes
The Eloquence web site
provides complete information on the Eloquence product including
upcoming events, patches and support information.
Patches and product updates can be downloaded from the Eloquence
FTP server.
Eloquence support is available for free through the Internet
for a 60 days period. This requires prior registration on the
Eloquence web site. Free support is done on a best efford basis
with no guaranteed reponse time.
To register for free support, please fill out the
Support Registration Form on the Eloquence web site.
We are interested to hear from you.
We consider your feedback as a valuable source how we can improve.
In case you would like to share a comment or suggestion
or if find something that's misleading or not working correctly,
please take the time to submit your feedback using our
Feedback Form.
or send an email message to the
Eloquence Team.
Mailing List
The
Eloquence Mailing List was formed to support Eloquence
programmers and users in their daily work. It is intended as an
enhancement to the Eloquence support channel. Eloquence support
is responsible for helping you in case of trouble and to solve your
immediate problem. This mailing list is intended to share knowledge and
ideas with other Eloquence users.
So if you have a question like "How could I ..." or
"Why doesn't this work ..." this list is the place to ask.
Other welcome topics include the dicussion about Eloquence features
and how you would like Eloquence to evolve in the future.
Professional support
Eloquence on HP-UX and Windows NT platforms is supported through
local HP Support Organizations. All customers with an active support
contract for the current version of Eloquence have access to
technical support and the latest product versions. New Eloquence
customers can purchase support options for this product from the local
Hewlett-Packard Response Centers.
Please refer to the
Eloquence support options document for more information
how to purchase a Eloquence support contract.
Please note, that support for Eloquence on a LINUX platform is
not available from Hewlett-Packard.
Support for Eloquence on the Linux platform is available
from Marxmeier Software AG.
Please send an email message to
info@marxmeier.com for more
information.
The following support options are available:
- Product update
The right to use new releases ("license to use"). This does not
include telephone support.
- Call contract
The right to call technical support
engineers. Requires "License to use".
- Open a call on a per-incident basis.
A Eloquence support contract provides the following benefits:
- Support requests from customers with support contracts
are handled priorized with a guaranteed response time
(based on the priority as specified by the customer).
- Technical support engineers at your local HP Response Center.
- Phone support
- Regular product updates
In addition to purchase a support contract, you can also open a call
at your local HP Response Center on a per-incidence basis (Consulting Call):
- Guaranteed call back within 24 hours.
- Technical support engineers at your local HP Response Center.
In addition you can request services offered by
Marxmeier Software AG:
- Eloquence support (including Linux platform)
- Training and Consulting
- English/German language only.
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