Software Update Subscription

The right to use new releases ("Software Update Subscription"). This does neither include technical phone support nor software media updates. You need to order the corresponding support option(s) for your Eloquence license. This service will be provided by Marxmeier Software AG directly or by our partners.

Media update.

When this option is ordered, we will ship updated Eloquence media when major software releases become available. Requires option M1 ("Software Update Subscription"). This service will be provided by Marxmeier Software AG directly or by our partners.

Call contract

With this option, the customer has access to the support by phone, fax or email. This service will be provided by Marxmeier Software AG directly or by our partners.

Eloquence Support Options Support prices per year. Valid as of January 16, 2004
Option	Description	EUR	$US
Eloquence - Software Update Subscription
M1-EQ	Annual Software Update Subscription fees are 10% of the list price at the time of purchase.
Eloquence - Media update
M2-EQ	Eloquence media update on CD-ROM	75,00	87,00
Eloquence - Call Contract
M3-EQ	Eloquence Call Contract for End-User	on request
PM3-EQ	Eloquence Call Contract for Partner	on request
Per Incidence Support Calls
M9-1	Support Call - First 30 minutes. For customers without Call Contract	128,00	149,00
M9-2	Support Call - For each additional 30 minutes.	51,00	59,00

Remarks

*	Prices are subject to change without notice.
*	The reference price is in EUR. The USD price is based on the EUR / USD exchange rate of 1 : 1.17. The price in USD is subject to change if there is a significant change in the exchange rate
*	If you are a resident of the European Community, we are required to charge a 16% VAT unless you provide your European VAT id number.
*	Return to Support (subsequent charging of support costs for the time between date of purchasing the license and the date when the contract is entered into) may be charged up to 12 months from date of purchase of the license. This only applies to the option M1.
*	An upgrade must be purchased if a support contract is signed later than 12 months from the date of purchase of the software. The upgrade option can be ordered up to 4 years from the purchase date of the original software. After this period of time, a new license for the full price must be purchased.

For further information please contact:

Marxmeier Software AG
Attn. Ruth Schürrle
Kasinostrasse 19-21
42103 Wuppertal
Germany

E-mail: info@marxmeier.com
Phone: +49 202 24314 40
Fax:   +49 202 24314 20