Eloquence Support Resources
The Eloquence web site
provides complete information on the Eloquence product including
upcoming events, patches and support information.
Patches and product updates can be downloaded from the Eloquence
FTP server.
We are interested to hear from you.
We consider your feedback as a valuable source how we can improve.
In case you would like to share a comment or suggestion
or if find something that's misleading or not working correctly,
please take the time to submit your feedback using our
Feedback Form.
or send an email message to the
Eloquence Team.
Mailing List
The
Eloquence Mailing List was formed to support Eloquence
programmers and users in their daily work. It is intended as an
enhancement to the Eloquence support channel. Eloquence support
is responsible for helping you in case of trouble and to solve your
immediate problem. This mailing list is intended to share knowledge and
ideas with other Eloquence users.
So if you have a question like "How could I ..." or
"Why doesn't this work ..." this list is the place to ask.
Other welcome topics include the dicussion about Eloquence features
and how you would like Eloquence to evolve in the future.
Professional support
Eloquence is supported through Marxmeier Software AG and partners.
All customers with an active support contract for the current version
of Eloquence have access to technical support and the latest product
versions.
Please refer to the
Eloquence support options document for more information
on Eloquence suport options.
A Eloquence support contract provides the following benefits:
- Support requests from customers with support contracts
are handled priorized with a guaranteed response time
(based on the priority as specified by the customer).
- Phone support
- Regular product updates
In addition to purchase a support contract, you can also open a call
on a per-incidence basis.
Email addresses:
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