contact contact

Windows Installer Error Messages / Internal Error #2355


Title: Windows Installer Error Messages / Internal Error #2355
Document: 995561307
Author: Michael Marxmeier (mike@marxmeier.com)
Keywords: windows,installation,error,setup,A0600,2355

Windows Installer Error Messages

Eloquence A.06.30 and above uses the Windows Installer engine. In case of a failure an error code is displayed.

A list of all MS Installer error codes is available at http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/windows_installer_error_messages.asp.

Additionally, InstallShield maintains a database of the most common Windows Installer problems and how to solve them. You can query their database at http://consumer.installshield.com/common.asp.

The most common error code occurs to be Internal Error #2355 which is described as "defective CAB file". The most obvious reason is a failure during download of any of the Eloquence .cab archives. However, as pointed out in the documents named above, some versions of the Windows Installer are affected by a bug which tends to cause internal error #2355 even if all .cab files are ok, in which case you need a Windows Installer patch.

This does not apply to the Windows Installer version which is included with HP Eloquence. However, if a newer version of the Windows Installer engine is already installed it will always override the one included with Eloquence.

This is known for Windows NT as of Service Pack 6 which requires Service Pack 6a to fix the problem, and Windows 2000 as of Service Pack 1 which requires Service Pack 2 to fix the problem. Details about how to download and install the required Windows Service Pack are contained in the documents named above.

  Privacy | Webmaster | Terms of use | Impressum Revision:  Mon Feb 24 15:38:39 2014  
  Copyright © 1995-2010 Marxmeier Software AG